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Private Health Insurance Ombudsman : ウィキペディア英語版
Private Health Insurance Ombudsman

The Private Health Insurance Ombudsman〔(Private Health Insurance Ombudsman (PHIO) )〕 is an Australian Government agency but acts independently of the Government in dealing with complaints and reporting.〔(Health Directory )〕 The role and functions of the office are contained in Sections 230- 256 of the Private Health Insurance Act.〔(Private Health Insurance Act )〕
==Role and functions==
The office protects the interests of people who are covered by private health insurance by investigating complaints and assisting in the resolution of complaints.〔(Private Health Insurance Administration Council website, retrieved 20 February 2012 )〕 It also publishes independent information about private health insurance and the performance of health funds.〔(PHIO's Annual Reports )〕 According to the Australian Government's website, the ombudsman "provides private health insurance members with an independent service for health insurance problems and enquiries."〔(Australian Government site )〕
The office is a government agency whose main role is to protect the interests of people covered by private health insurance.〔(Statement of Expectations from Australian Minister of Health Nicola Roxon, 25 May 2009 )〕 The office is committed to that role.〔(Statement of Intent from Samantha Gavel, 9 July 2009, in response to Nicola Roxon's Statement of Expectations )〕
The office has stated that it expects to fulfill this role by handling complaints in a high quality manner; by providing information and advice to consumers; and by providing information, advice, and recommendations to the Government.〔(Statement of Intent, 9 July 2009 )〕

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